Shipping policy

Coverage and cost

We offer free standard shipping on every product, without a minimum purchase, to the contiguous 48 United States and Washington, D.C. We do not deliver to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.

Delivery from confirmation

Expected total delivery is 3 to 5 business days after order confirmation. This includes processing and carrier transit. There is no separate undisclosed handling period added to that estimate.

For counting purposes, confirmation day is day zero and the next business day is day one. Business days mean Monday through Friday, excluding U.S. federal holidays. For an order confirmed over a weekend or holiday, the next business day is day one.

Dispatch and updates

Orders leave from our registered company address: CEDARPORT 7 SUPPLY LLC, 3966 Brush Grove Road, Willisburg, KY 40078, United States. Returns go to the same address after email contact.

When your order ships, we send tracking information to your checkout email address. Items may travel in separate parcels, each with its own tracking link. Keep your confirmation and shipment messages.

Correcting an address

Check the street, unit number, city, state, and ZIP code before paying. Email us immediately if an address needs correcting. We will explain whether dispatch can still be changed; a carrier may be unable to redirect a parcel already in transit.

Delays and delivery problems

If we cannot ship as promised, we will notify you promptly, explain the delay, and give a revised date when reasonably known. You may agree to the delay or cancel unshipped goods for a prompt full refund. We obtain legally required consent; if fulfillment or required consent is not possible, we cancel and refund the unshipped goods.

We issue cancellation refunds within 3 business days, or earlier if required by law. No return is required for goods we never shipped.

Contact support@cedartrailkit.com if an estimate has passed, tracking stops, or a parcel is missing or damaged. We review the shipment with the carrier and arrange an appropriate remedy. A delivery scan is not automatically conclusive against a customer who reports a missing parcel.