Contact

Send your question

Email support@cedartrailkit.com for product advice, order changes, shipment help, returns, exchanges, or refunds. Include your order number and checkout email for order support. For a fit question, tell us the product and the dimensions of the bag or luggage you intend to use.

Do not send full card numbers, passwords, or private identity documents in an ordinary support email.

Service hours and telephone

Call +1 810-434-7587 if you prefer telephone assistance. Our hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time, excluding U.S. federal holidays. Eastern Time follows EST or EDT according to the season.

Messages received outside working hours are handled on the next business day. Timely return requests retain their original sent date.

Returns and complaints

Email before sending goods to our registered company address, 3966 Brush Grove Road, Willisburg, KY 40078, United States, so we can arrange prepaid shipping. This is also our dispatch and mailed return address.

For a complaint, describe the issue and the outcome you seek. We prefer to work with you directly, without restricting access to applicable public complaint channels or legal remedies.