Refund policy

The request period

You may request a return or exchange within 14 calendar days after delivery. We accept change-of-mind returns and requests concerning defective, damaged, incorrect, or misdescribed goods. Discounted merchandise is covered.

The day after delivery is day one. Calendar days include weekends and holidays. Email your request by 11:59 p.m. Eastern Time on day 14. If items arrive separately, each item's window follows its own delivery date. An email sent within the window remains timely even if we reply on the next business day.

A prepaid return begins with email

Email support@cedartrailkit.com with your order number, the item, and your preference for a refund or exchange. If something is wrong, describe the issue; photographs may help us understand it. A customer account is not required.

We provide a prepaid return shipping label or another arrangement that we pay for. Obtain our instructions before mailing. Send the goods within 14 calendar days after receiving the label or instructions. Time lost because of our label or instructions does not count against you.

Return destination

CEDARPORT 7 SUPPLY LLC, Cedar Trail Kit Returns, 3966 Brush Grove Road, Willisburg, KY 40078, United States. This is our registered company address and dispatch origin. We handle returns by mail; this address is not offered as a public shop or a walk-in return point.

What to send and what it costs

For a change of mind, return the organizer and supplied components in the condition received, allowing for reasonable opening and inspection. Avoid use, staining, alterations, or damage beyond that inspection. Pack securely and retain your carrier acceptance receipt.

Opening the package does not automatically prevent a return. Original packaging is helpful but its absence does not remove mandatory remedies for faulty, damaged, or misdescribed goods. Contact us before repairing or discarding an item unless keeping it would be unsafe.

We bear all return and exchange costs, including return shipping and shipment of an exchange. No restocking, handling, or return processing fee applies. If our instructions involve a necessary expense, ask us to arrange payment so you do not bear it.

Exchanges and refunds

We confirm replacement availability before arranging an exchange. If it is unavailable, choose a refund or agree to a different available item. Any price difference requires your agreement. A refund is not restricted to store credit.

We issue refunds to the original payment method within 3 business days after receiving the returned merchandise, including inspection within that period. The refund includes applicable tax paid for the refunded item. If we confirm that no return is needed, we issue the refund within 3 business days after that confirmation.

We email you when the refund is issued. Your bank or payment provider may require additional time to post it. Earlier mandatory deadlines and additional consumer remedies remain unaffected.