Track My Order

Open the shipment email

Use the tracking link in the shipment email sent to your checkout email address. If your order has separate parcels, use the tracking link for each parcel. Check spam if the email is missing.

Ask us to locate an update

Email support@cedartrailkit.com with your order number and checkout email if you cannot find tracking, it has stopped updating, or delivery is overdue. Expected total delivery is 3 to 5 business days after order confirmation, including processing and transit.

Label creation and the first physical carrier scan can appear at different times. A tracking link is useful for updates, but you can still contact us directly for help.

A parcel marked delivered

Check the delivery location, any carrier photograph or notice, and with others at the address. If the parcel is still missing, let us know. We investigate rather than relying solely on a delivered scan.

Our service hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time, excluding U.S. federal holidays. Outside-hours messages are handled on the next business day.